Shipping & Delivery Policy

Cluethers

Last updated: 12 October 2026

At Cluethers, we believe every piece deserves to arrive with the same care and attention that went into its creation.

We carefully prepare and package our leather goods to help ensure that your order reaches you safely and in excellent condition.

1. Shipping Destinations

Cluethers is an independent online business based in London, United Kingdom.

We currently offer shipping to addresses within the United Kingdom where delivery is available at checkout.

International shipping is not currently available.

2. Order Processing

Orders are normally prepared and dispatched within 1-2 working days after your order has been accepted.

Our standard processing days are Monday to Friday, excluding bank holidays in England and Wales.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

Please note that processing time is separate from delivery time.

If an unexpected issue significantly affects the preparation or dispatch of your order, we will contact you.

3. Shipping Methods and Delivery Times

We use Royal Mail to deliver our products.

Our standard delivery service is:

Royal Mail Tracked 48

• Estimated delivery: 2–3 working days after dispatch.

• Tracking information provided.

• Delivery confirmation available.

Delivery times are estimates rather than guaranteed arrival dates and may vary depending on your location, postal disruptions or other circumstances.

Royal Mail's delivery aims may differ for certain UK postcodes.

Any additional delivery services offered will be displayed at checkout.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery options available for your order.

The amount may depend on factors such as the package weight, dimensions and destination.

The applicable delivery charge will always be displayed before you complete your purchase.

If free shipping or a promotional delivery offer is available, the applicable conditions will be shown at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where available.

You can use your tracking number to follow your parcel through Royal Mail.

Tracking updates may take some time to appear after the parcel enters Royal Mail's delivery network.

6. Packaging

We take care when preparing our products for delivery.

Depending on the item purchased, orders may be packaged in protective boxes or mailing bags.

Our packaging is selected to help protect products during transportation.

Where necessary, additional protective materials may be used to help ensure safe delivery.

7. Incorrect Shipping Information

Please ensure that your delivery address and contact information are accurate before completing your purchase.

If you notice an error, contact us as soon as possible at cluethers@gmail.com, including your order number.

We will make reasonable efforts to correct your details before dispatch.

Once an order has been dispatched, changes to the delivery address may not be possible.

If a parcel is returned to us because the delivery address was incorrect or incomplete, we will contact you to discuss the available options and any applicable redelivery costs.

Your statutory consumer rights remain unaffected.

8. Delayed, Lost or Missing Parcels

If your order has not arrived within the estimated delivery period, please check your Royal Mail tracking information.

If you need further assistance, contact us at cluethers@gmail.com with your order number.

We will investigate the issue with Royal Mail and work towards an appropriate resolution.

Under applicable UK consumer law, Cluethers remains responsible for the goods until they are received by you or a person you have identified to receive them, subject to applicable legal exceptions.

We will deliver goods without undue delay and, unless a different delivery period has been agreed, within 30 days of the contract being made.

If delivery cannot be completed within the applicable period, you may have the right to request delivery within an additional appropriate period, cancel the order or receive a refund, depending on the circumstances.

Nothing in this policy limits your statutory rights.

9. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us at cluethers@gmail.com.

Where possible, provide your order number, a description of the issue and photographs of the affected product or packaging.

We will review the issue and arrange an appropriate resolution in accordance with UK consumer law.

Where required by law, Cluethers will cover the reasonable costs associated with returning faulty, damaged or incorrectly supplied items.

10. Returns and Refunds

If you wish to return an item, please refer to our Return & Refund Policy.

Cluethers offers a 30-day voluntary return policy, subject to the conditions explained in that policy.

Customers also have statutory cancellation rights for qualifying online purchases.

For change-of-mind returns, customers are responsible for direct return postage costs, provided the applicable legal requirements are met.

Where an entire order is cancelled under the statutory cancellation right, the original standard delivery charge will also be refunded where required by law.

Our Return & Refund Policy provides further information about cancellations, refunds, return postage and consumer rights.

11. Contact Us

If you have any questions regarding shipping, delivery or your order, please contact:

Cluethers

Email: cluethers@gmail.com

Based in London, United Kingdom.

We will be happy to assist you.

Your statutory consumer rights are not affected by this policy.